Shipping Policy

 

ORDER PROCESSING

All orders placed on holidays, weekends, or other holidays recognized by www.ZumbaShop.in will be shipped within 4 business days.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.

Pre-Orders will be charged upon checkout. Any non pre-order items will be shipped within 3-4 business days from the date of order. Once the advertised pre-order shipping period begins, you will receive your order within 10 business days (for standard shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

Cancelling a Pre-Order: If you would like to cancel your pre-order, we will gladly refund you. Simply follow these instructions:

You must first receive the order.

Confirm to our customer service team that you are returning the product

Upon confirmation from our team, return the item.

As soon as we receive the order, we will refund the cost of your item less the original shipping fee

SHIPPING METHODS & DELIVERY TIMES

We send all orders via reputed courier partners. You can log on to zumbashop.in and check the details of the shipment and courier partner.

Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

Coupon Code: Coupon codes are valid until deactivated by Zumba. Limit one coupon code per person. Valid on the consumer and ZIN carts in India only. Excludes gift cards, 1lb. 12-packs of toning sticks, toning stick bundles and Zumba Rizer™ bundles. Discount does not apply to shipping and handling or tax. Offer subject to change or expiration at any time at Zumba's sole discretion.

GENERAL

ZumbaShop.in will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. We do not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY RETURN POLICY

For all orders, please provide your complete street address with pin code and nearest landmark

We use several different shipping carriers depending on type of shipment and geographic location.

Free Shipping Offer:

• Shipping fee is applicable on All orders of Any value delivered to Any destination within India.
• For a limited period, we will offer a discount on shipping fee (can be up to 100% of shipping fee). The same shall be displayed on the website at product page or offers or at checkout page.
• Free shipping offer is not applicable to purchases of 1lb. 12-packs of toning sticks, toning stick bundles and Zumba Rizer™ bundles.
• Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.
• Offer subject to change or expiration at any time at Zumba's sole discretion.
• Not transferable or redeemable for cash or credit towards any purchase.
• In case of refund due to return of products for any reason the standard shipping fee will be deducted from the refund.

SHIPPING COST

The Shipping costs for domestic standard service is Rs 100 per 500 gms of packaged product* (Tax & fuel surcharge on basic shipping fee will be extra)

*Certain items may include additional handling costs. These items include and are not limited to; Toning Sticks, Toning Stick Bundles, DVD sets, and banners. Any special handling costs will be reflected at checkout.

Want to know more about our shipping policy, click here

What are the delivery charges on ZumbaShop.in?

Delivery charges vary from product to product, depending on weight and volume.

Do you deliver outside India?

Currently we do not deliver any product outside India.

Do you give free shipping?

Yes, on promotional basis, we offer free shipping on selected products on a single purchase of a minimum value.

Why is the shipping fee high on some products where the price of the product itself is very low?

Shipping fee is a function of volumetric weight and the type of product. We give our best effort to send you the products via reliable delivery partners in the minimum time.

What is the average shipping cost?

The average shipping cost is Rs 100 per 500 gms; this would vary in case products need special packing.

What is the estimated delivery time?

3 to 4 working days excluding holidays.

Are there any hidden costs (sales tax, octroi etc) on items sold by ZumbaShop.in?

There are NO hidden charges when you shop on ZumbaShop.in. The standard & discounted process are the final price. The delivery cost, if applicable will be mentioned clearly before you make the payments. There will be no additional cost to be paid once the product is delivered to you.

Why there is no delivery in my area?

We deliver to all places where our delivery partners have delivery capability. We are continuously working to expand over coverage area. There may also be legal restrictions to delivering products in your area.

Do you also give Cash on Delivery option?

Yes, Cash on Delivery is available on certain products; it would be mentioned on the product page. We may not be able to provide the same on some areas as our delivery partner may not have the infrastructure to enable Cash on Delivery process.

Can you purchase outside India and get it delivered to a address in India

Yes, you can purchase our products via a valid credit card (we may ask you for additional authentication information) from any place outside India and get it delivered to a valid address in India (in paces where we deliver)